We protect your personal information and data



  1. Protecting You


The Globalog Site www.globalog-gmbh.com is operated by Globalog Group (t/a Globalog Group) is committed to protecting your privacy. We lawfully adhere to the following regulations and ordinances: Federal Act on Data Protection of 19 June 1992 (DPA), EU Data Protection Directive 95/46/EC, in accordance with the Data Protection Act 1998 and other applicable data protection laws.

Please note that use of the Site by you and any services offered by Globalog Group are subject to this privacy policy (the “Policy”), our Cookies Policy and to the Site’s Terms of Use.

Where this Policy uses a word starting with a capital letter, that term will be defined in the Terms of Use of or elsewhere in this Policy.

Our Policy explains what information we collect, how we use and/or share this information, and how such information is maintained. By using this Site or any services of Globalog Group, you signify your acceptance of this Policy. If you do not agree to the terms of this Policy you should not use this Site or the services of Globalog Group. Please note that this Policy applies with respect to the information collected on the Site and through any other contact we have with you (irrespective of whether you have made a Payment from Globalog Group).

Our Policy aims to ensure that any information you provide to us remains private and secure. To reassure you, below we provide details of the information you provide to us, and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us (and there may be an administrative fee payable for this). If you find any inaccuracies we will delete or correct it promptly.

  1. Personally Identifiable Information – that we collect


We collect personally identifiable information (“PII”) that is volunteered during payment process.

When using the Site, we may also collect your IP (Internet Protocol) address to help diagnose problems with our server, and to administer the Site. An IP address is a number that is assigned to your computer when you use the Internet. Your IP address is also used to help identify you during a particular session and to gather broad demographic data.

We may ask for your e-mail address during your use of the Site. Also, you may be requested to provide any or all of the following PII: first and last name, postal address, e-mail address, date of birth, telephone number and details of a payment mechanism, such as credit card details.

  1. Use and Sharing of PII


All PII is retained in accordance with applicable data protection laws.

We use PII:

– to provide you with the services on the Site and otherwise;
– to facilitate services which are directly related to services on the Site;
– to facilitate the fulfillment of services and fees you have paid via the Site;
– to measure, record and report on the performance of service providers whose fees are being paid for through this- Site or other businesses who supply or provide products and/or services to individuals who make Payments on the Site; and
– to analyze the effectiveness of, and to improve, our service efforts.

We make PII available:

1. within Globalog Group;

2. to vendors, service providers, customs brokers, forwarders who services are being paid:

within the European Economic Area;
outside of the European Economic Area but in countries which provide an adequate level of data protection according to the European Commission; and outside of the European Economic Area but in countries which do not provide an adequate level of protection through the Safe Harbour certification (if sent to the United States) and/or through the conclusion of data privacy contracts with clauses based on the models of the European Commission;

3. to our agents and subcontractors to help us with any of our uses of your data set out in this Policy. For example, we may use third parties to provide us with marketing or customer service assistance and we use third parties to securely process payments.
Please note that for purposes of point 3 (merchants and businesses) and point 4 (our agents and subcontractors) above, we may send your personal data to these third party businesses and entities even if they are outside of the EEA. Some places outside of the EEA may not have adequate data protection laws at all or may offer differing levels of protection of personal information which are not as high as in the UK. By submitting PII to us, you acknowledge that we cannot be held responsible for any use of your data by such third parties who receive and process your data.

We also always reserve the right to disclose PII in order to:

a. comply with applicable laws;
b. respond to governmental enquiries (or enquiries from a legal, governmental or quasi-governmental or local authority agency or Internet protection agency of any type);
c. comply with a valid legal process or procedure; or
d. protect our rights or property, this Site, and/or other users of this Site.

However, other than as set out above, it is our policy not to sell or pass any PII to any other organisations unless we are required to do so for fraud prevention and detection.

Importantly, other than to Globallog, we will never sell or rent your PII to anyone else for their marketing purposes without your consent.

Please note that provided we have used your data in the ways set out in this Policy, we are not responsible for what third parties who receive your data do with it.

  1. Emails, telephone calls and texts

Please note that we may email you for the following purposes:

  • as part of the services offered by us.
  1. Security and retention

The PII which we hold will be held securely within our systems in accordance with our internal security policy and the law. We hold data until 3 years after it is last accessed or used by us.

Regarding information transmitted between the Site and/or users, while we take reasonable precautions to safeguard this information, we may be unable to prevent unauthorized access to such information by third parties or inadvertent disclosure of such information during transit. Users acknowledge this risk when communicating with the Site.

  1. Transfer in Certain Circumstances
    If there is a Transaction, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Globalog Group then, in our sole discretion, we may transfer, sell or assign information collected on and through this Website (including, without limitation, PII and other information), to one or more relevant third parties.
  2. Customer Service

If you have any questions or concerns, please feel free to contact us at support@globallogh-gmbh.com.

  1. Changes to this Policy

Please note that this Policy, along with the Terms of Use, forms part of the agreement between you and us regarding the services provided by Globalog Group. We may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on the Site. (Depending on the nature of the change, we may announce the change: (a) on the home page of the Site, (b) by email, if we have your email address, or (c) in some other way.) In any event, by continuing to use the Site following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the Site and any services offered by Globalog Group.

  1. Use of Google Analytics This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in Europe and/or the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Security, Compliance and Peace of Mind


With Globalog Group Payments, your customer information is securely stored and transmitted in full compliance with all credit card associations, ATM debit networks, NACHA and banking requirements.

Cookies Policy


The Globalog Group website, www.globalog-gmbh.com (the “Website”), and other websites containing Globalog Group in the name (including but not limited to getaways.globalog-gmbh.com, etc.), are operated by Globalog Group (t/a Globalog Group) (“Globalog Group”, “we,” “us,” “our”). This cookies policy (“Cookies Policy”) is intended to be read in conjunction with our Privacy Policy and our consumer Terms and Conditions. Please see our Privacy Policy for further information regarding what we do (and don’t do) with your personally identifiable information and our view of the importance of protecting your privacy.

We have set forth the following Cookies Policy to explain the types of cookies and other technologies used on our Website and our platform, as well as what those cookies are used for. Please note that we are unable to offer our Website or our Services without serving some of our own cookies and/or similar technologies on your device. You therefore consent to our use of Globalog Group cookies when you use our Website and Services. You may, however, be able to avoid certain cookies by configuring your browser settings or opting-out directly with a relevant third party, which we set out in more detail below.

Where this Cookies Policy uses a word beginning with a capital letter, that term will be defined in the Terms and Conditions, the Privacy Policy or elsewhere in this Cookies Policy. This Cookies Policy is organised as follows:

  1. What are Cookies?
  2. First Party and Third Party Cookies
  3. Session and Persistent Cookies
  4. Other Technologies
  5. Cookies on the Globalog Group Website
  6. What are Cookies?

Cookies are small text files located in your browser directory. When a website is accessed, a cookie that is placed on a device will send information to the browser. Cookies are extremely common and used on a number of websites. This is because cookies allow the website publisher to do useful things; for example, a cookie would permit a website operator to find out whether a computer (and probably its user) has visited the site previously. In general, the purpose of cookies is to improve the performance of the website and the user’s experience in using that website, though cookies may also serve advertisements (which we explain below). For a more thorough explanation of what cookies are and how they operate, please read the All About Cookies website.

  1. First Party and Third Party Cookies

We may place Globalog Group cookies on your device through our Website. Cookies placed by us are called first party cookies. First party cookies are cookies that are specific to the Website that created them (in this case, www.globaloggroup.com  or another Globalog domain or sub-domain). Their use enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.

We also may allow third parties to place cookies on your device. Third party cookies allow the Website to serve you cookies that seek to make advertisements more relevant to you by tailoring the advertisement to your user preferences (such as by the type of deals you have purchased from the Website). The difference between a first party cookie and a third party cookie relates to the control of the party who serves the cookie. While third party cookies are not active at this time, we may elect and may allow third parties access to the Website to place these cookies on users’ devices, we do not retain control over the information supplied by the cookies, nor do we retain access to that data. This information is controlled wholly by that third-party in accordance with their respective privacy policy.

  1. Session and Persistent Cookies

Our Website may place session and persistent cookies on your device. Whereas a first party and third party cookie relate to the party controlling the initial placement of the cookie on your device, the difference between a session and a persistent cookie relates to the length of time a cookie will last. Session cookies are cookies that typically last until you close your internet browser. When you end your browser session, the cookie expires. A common example of a session cookie is a cookie Globalog Group places on your device when making payment on our Website.

Persistent cookies, as the name implies, are continuous and will last after you close your browser. This allows for quicker and often more convenient access to our Website.

  1. Cookies and Other Technologies on the Globalog Group Website

Our Website may serve you cookies and similar technologies in a number of ways and for a variety of purposes. In general, these include:

  • To enable and streamline the basic functioning of the Website and Services across multiple webpages and browser sessions;
  • To simplify your use of our Website and Services;
  • To monitor, analyse and improve the performance and effectiveness of our Website and our Services; and
  • To serve you advertisements that are customised and relevant to you.

It is our aim to be transparent and clear regarding our use of cookies and other technologies. We’ve therefore set forth in this section the cookies relevant to your use of our Website and Services. Where relevant, we have also set forth a small table which provides the name of the cookie that may be placed on your device, as well as the duration that cookie will remain on your device (unless deleted or removed by you prior to the end of the duration of the cookie).

  1. Local Site/Session and User Tracking Cookies

Local site/session cookies are cookies placed by Globalog Group servers (and occasionally third parties) to track Website use across a particular session. They are mainly stored in your browser and expire at the end of your browser session (though can last for longer as we’ve set out in the table below). User tracking cookies are first party cookies that track the ID and user settings of the user upon entering and using the Website. We view these cookies as helpful to the functioning of our Website and may place them on your device to improve the usability of the Website and our services to you.

Cookie Name Cookie Purpose Duration
path This is a first party cookie that tells the browser the cookie should only be sent to the server on a given path. Session
full_name This is a first party that cookies that, if a user chooses to provide it, indicates the user’s full name. Session
has_js This is a first party cookie that indicates whether Javascript is supported. Session
Citysearch This is a first party cookie that indicates a user’s selected city. Session
SESSION_OMD This is a first party cookie used to identify the user. Session
Connect.sid This is a first party cookie that indicates the session ID of a user. 24 hours
SESS658d888192dd7c1a19bf92ccd3fe5354 This is a first party cookie that is set in order to indicate the user. 23 days
city This is a first party cookie that stores the last city a user visited on the Globalog Website 30 days
visited This is a first party cookie that indicates whether a user has visited the Globalog  UK website before. Ten years

5.1. Website Performance

We may place, or we may permit a third party to place, cookies on your device in order to ensure the Website functions properly. This also helps us to monitor and analyse the performance of our Website. We may also use web beacons, clear gifs or similar technologies to measure Website usage and track the effectiveness of our campaigns.

We may use load-balancing cookies, which are cookies used by operators of large websites to help balance traffic across multiple servers. We may place one load balancing session cookie to allow users to optimise speed of delivery of the Website.

WordPress Total Cache is a plugin used to increase site performance. WordPress may place a session cookie named “w3tc_referrer” as well as a Flash LSO named “settings.sol”. These may be placed on your device in order to bring you a better experience in using our Website.

5.3. Google Analytics

We use Google Analytics, a web analytics service provided by Google that places cookies on your device. The information generated by the cookie about your use of the Website (including your IP address, which is where you are found on the internet) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. For more information about Google Analytics, please see their details about Cookies and Analytics, as well as their privacy policy for Google Analytics Google Analytics.

Moreover, you can opt-out of having these cookies placed on your device here.

Cookie Name Duration
_utmc Session
_utmv 0 minutes
_utmb 30 minutes
_utma Two years
_utmz Six months